The TSA has extended the period for the TSC community from across the UK to share their concerns and hopes ahead of the upcoming launch of the UK-wide TSA support line.
The TSC community can share feedback with the TSA through a support line survey, with virtual focus groups and a pilot of the support line to follow prior to the service’s launch.
Why was the period to hear from the community about the upcoming support line extended?
The TSA has heard mixed feedback about the upcoming launch of the support line. Regular users of our previous service feel understandably concerned and saddened about the departure of our regional advisers, whilst also feeling uncertain about how the support line will operate.
Having listened to all feedback, the TSA will now extend the support line pilot period, ensuring that we can listen to and field as many questions, concerns and opinions as possible.
How can I take part in the support line focus groups?
Community members who fill out the survey will be invited to one of a number of virtual focus groups taking place in January 2020 to gather more feedback.
Face-to-face focus groups had been planned originally – however, feedback has highlighted the need for us to be inclusive to all who live with TSC across the UK, particularly those in Scotland, Wales and Northern Ireland, leading us to switch to a virtual setting to gather the opinion of community members regardless of location.
Why are the support line survey and focus groups important?
The survey and virtual focus groups will help to provide a clearer picture of the thoughts and concerns of the TSC community around the support line, adding to the feedback already received. What we learn from the survey and focus groups will be used to inform the pilot of the support line in early 2020, giving the TSA a further opportunity to address any issues following people’s initial experiences of the new service before its launch.
The TSA recognises that the changes taking place to our support services are disruptive to families across the TSC community, with the departure of our regional advisers and their long-term support being felt strongly. However, everyone at the TSA is committed to providing the community with a robust and effective support service for many years to come, with the upcoming support line being a very important part of this.
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