“Hello everyone! My name is Mega.
I have worked in the helpline sector for the last 14 years, starting out as a volunteer with a local domestic and sexual abuse support charity based in Leicester. There, I provided both practical and emotional support on a helpline and eventually progressed into a managerial position overseeing the development and the delivery of their helpline services.
As a trained support line advisor, I find it very empowering to be able to offer support and, at the same time, provide holistic and practical information to community members. Through a combination of active listening and offering information, I can hopefully help people to overcome or better deal with issues at hand.
I am also a qualified trainer, specialised in designing and delivering a wide range of communication skills training to organisations within the helplines sector. Organisations I have trained include health charities such as Marie Curie and Alzheimer’s Research UK and Ireland as well as broader support organisations such as Citizens Advice, NHS Foundation Trusts and Healthwatch England. Working with such a range of groups and organisations has provided me with a valuable insight into how health and social sectors can have a positive impact on individuals and families.
On a personal level, I am a mum of a little boy who has a rare medical condition. Although he is managing it well, there were times when, as a parent, I felt that I was lacking support – I was constantly on the lookout for symptoms and side effects, feeling very alone, and not knowing how to digest the knowledge of it all. These personal experiences have allowed me to empathise with the needs and concerns of people living with a rare condition, and those close to them.
Outside of work, when I am not busy cleaning, home organising and doing the children’s school and weekend club runs, I enjoy travelling and visiting places around the Midlands with my family.”